Salmo Visa Limited Refund Policy


Published on: 20 January 2025
Last updated: 20 January 2025

This Refund Policy outlines the terms and conditions for refunds applicable to the SaaS products and endorsement consulting service created by Salmo Visa Limited. By choosing to subscribe to our products/services, you acknowledge and agree to the terms laid out in this policy. Our aim is to ensure that users have full clarity on our refund and cancellation terms prior to making a purchase. Please review this policy carefully to understand the terms and conditions of our policy. We may change this policy from time to time, when we do we will inform you via email.

Summary

We appreciate your understanding of our no-refund policy.
For SaaS products, we encourage all potential customers to take advantage of our free plan to explore our product offerings. This ensures that you have complete confidence in your subscription decision before committing to a paid plan. Your satisfaction and trust remain our priority as we strive to deliver high-quality, reliable SaaS solutions tailored to your needs.



1. No Refund Policy

We maintain a strict no-refund policy for all subscription plans offered under "Settlement Plus" and "Citizenship", as well as any endorsement consulting services that we provide.This includes, but is not limited to, the following circumstances:

  • Fees paid for monthly or yearly subscription plans.

  • Consulting fees paid upfront or as instalments.

  • Discounts or promotions applied during the pilot launch or other campaigns.

  • Payments made during plan upgrades or any adjustments between subscription tiers.

This policy applies regardless of the level of usage or specific circumstances. We ensure that customers have access to detailed information about the features and benefits of our services before purchasing. Additionally, we offer a free plan option for users to explore and evaluate our SaaS product features, or a 30 minute consultation call for our endorsement consultation before making a commitment.


2. SaaS Subscription Management


Cancellation Policy

  • Subscribers have the flexibility to cancel their subscription at any time through their account settings or by contacting our support team.

  • Upon cancellation, the user will lose the access to the service which will be terminated immediately. No refunds, credits, or prorated amounts will be issued for any unused portion of the subscription.


Upgrades and Downgrades

  • Users upgrading to a higher-tier plan will be required to pay the price difference between the two plans. The upgrade will be activated immediately upon payment, granting access to the new features.

  • Downgrades will be activated immediately. No refunds or adjustments will be made for the price difference between plans when downgrading.


3. Abuse of Payment Policy

To maintain the integrity of our services and protect against fraudulent activities, we enforce a strict policy against misuse of payment terms.

  • Users engaging in repeated chargeback requests or attempts to exploit refund processes may face account restrictions or permanent blacklisting from future subscriptions or purchases.

  • Our team reviews all payment disputes on a case-by-case basis to ensure fairness and compliance with this policy.


4. Contact for Support

We are committed to assisting our customers with any questions or concerns they may have. If you require further information or support, please reach out to our team via the Intercom support platform. Our representatives are available to provide timely assistance with your subscription and account-related queries.


5. Legal Compliance

This Refund Policy is designed to comply with the UK Consumer Rights Act 2015 and other applicable laws. Customers located in jurisdictions where additional statutory refund rights apply are encouraged to reach out to us to discuss their specific situations. We will assess such requests in accordance with regional consumer protection standards and our commitment to fair practices.


6. Updates to This Policy

We reserve the right to revise or modify this Refund Policy at any time. Should significant changes be made, we will notify active subscribers via email to ensure transparency. By continuing to use our services following any updates, you consent to and accept the revised terms.

We encourage our users to periodically review this policy to stay informed about the latest terms and conditions. Any questions regarding the changes can be addressed by contacting our support team directly.

How to contact us


If you have any questions or need further assistance, please contact us through Intercom support or email to amber@salmovisa.com. We value your feedback and are committed to providing a service that meets your expectations.


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Salmo Visa Limited © 2024. All rights reserved.


Disclaimer: we do not provide any legal or immigration advice. We work on tech applications to a non-governmental organisation

Join the Salmo community.

Subscribe to our newsletter for immigration tips and advice!

Salmo Visa Limited © 2024. All rights reserved.


Disclaimer: we do not provide any legal or immigration advice. We work on tech applications to a non-governmental organisation

Join the Salmo community.

Subscribe to our newsletter for immigration tips and advice!

Salmo Visa Limited © 2024. All rights reserved.


Disclaimer: we do not provide any legal or immigration advice. We work on tech applications to a non-governmental organisation